I found one short or brief description of people skills I felt were adequate for this chapter. A person with people skills is one who:
▪ has the ability to listen, actively listen;
▪ has the ability to communicate and relate to others;
▪ has the ability to communicate on a personal and professional level;
▪ has the ability to problem-solve, especially on the fly and under the effects of the chemical dump;
▪ has empathy for others;
▪ has a huge reservoir of patience;
▪ has a huge reservoir of tolerance;
▪ has a reservoir of trust for others;
▪ has the ability to use good judgment;
▪ has the innate ability to be flexible;
▪ has a persuasive ability;
▪ has an open mind;
▪ has an honesty easily perceived by others;
▪ has the willingness to work with others toward a common goal (conflict resolution, etc.).
In this case, the goal or objective is to avoid a conflict and avoid escalating things to the level of violence. Not the all-encompassing objective you may need to have in self-defense but a good one just the same.
It can be readily perceived of this list those qualities that lead to a person of both character and personality conducive to avoidance and de-escalation that can be taught, taught by a professional often not found in the world of self-defense.
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